Return Policy


We require that a Return Authorization (RA) reference number be assigned to all books prior to the return of the product to LifeStone Ministries for credit. Books returned within 30 days are eligible for refund of the purchase price. For returns, give the name of the person who ordered the material and the reason for its return. Return authorization numbers must be assigned. Call our customer service department at 800-638-9988 to get a RA number.

To return books, repack the items securely. Please include the packing slip that was enclosed with your order. Ship prepaid via USPS with Delivery Confirmation, FedEx Ground, or UPS. (Please retain your tracking number. No COD’s will be accepted.) Send returns to: 19695 Commerce Parkway, Cleveland, Ohio 44130. Please allow 4-6 weeks for your return to process.

Books must be returned in their original new and unread condition. Unless an item arrived to you damaged and is marked as such, only resalable items in perfect condition will be credited. If you received a damaged or defective item, please call our customer service at 1-800-638-9988.

LifeStone Ministries is not responsible for lost or damaged shipments of returns. Shipping and handling charges are not refundable.

Homeschool Video Rentals

No refunds will be issued on homeschool video rentals or Discovery Guide Video Bundles. If you are having issues viewing the videos, please contact our customer service department at 800-638-9988 for assistance.